Neutral-T Policies


We here at Neutral-T Apparel do NOT store or share your personal data other than for logistical reasons regarding purchases. 

This Privacy Policy (“Privacy Policy”) describes our privacy practices. When you use our website(s) (“Site”), visit our stores; register with us; or purchase a product online or in one of our stores, we may collect, store, use and disclose your personal information in accordance with this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically and to check for updates when you provide us with additional personal information.

We have included in this Privacy Policy details related to how we collect, store, use and protect the information you decide to provide to us. 

We collect information from you in order to provide you with an interesting, safe, convenient and personalized online shopping experience and for the other purposes set out in this Privacy Policy. We may retain certain personal information in order to improve the personalization of your subsequent visits. We also collect information from you on-line to comply with our legal and contractual obligations and to facilitate transactions. We also collect personal information to assist us in preventing, deterring and detecting criminal activities and other wrongful conduct on-line. With your express or implied consent, we may collect your personal information to use for promotional purposes.

Information about you

We receive and may retain various information voluntarily given to us by you when you visit our Site, make a purchase on-line using your credit card or debit card, register online, purchase a membership, take part in a special promotion, register to receive newsletters or promotional material, apply for employment with us or when you provide any other information or unique preferences to us for the purposes listed in this Privacy Policy. This information may include:

  • your name, address and phone number;
  • your e-mail address;

Information about others

The information we collect might also include information you provide us about other people. For example, you may provide us with the name and address of a merchandise gift or gift card recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of the personal information for these limited purposes.

Cookies and other digital markers

When you visit or interact with us, we and our third party service providers may use technologies that automatically collect information about how you access, navigate and leave our Site. For example, we will collect information on what other website you came to before visiting the Site, what browser type and operating system you are using, the internet protocol (IP) address you are accessing the Site from, the pages you are navigating through and what website you go to after visiting our Site. In general, we do not associate this type of information with personal information about you except in the case of an investigation into our website security.

Some of our Site and promotional communications use cookies, pixel files and other digital markers. A Cookie is a small data file of information offered to your computer by web servers to keep track of your browser as you navigate our Site. Using this information, we learn how you interact with our Site, how we can improve the design and content of our Site, and how to improve your experiences. We do not use cookies to access personal files on your computer.

Our Site may use pixels files and cookies to manage our on-line advertising programs. Pixel files and cookies may keep track of your browser so that you will be recognized when you visit other website. We also use pixel files to determine when you have opened a promotional communication from us. These pixel files are generally valid for a limited number of days and are provided by our ad management providers. Our ad management providers use these pixel files and cookies to populate an advertisement for us when you visit certain other websites.

This Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the Site analyze how users use the site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers elsewhere. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to Site activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this Site.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

You may also opt-out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you. Please visit Digital Advertising Alliance of Canada Opt-Out Page, NAI Opt-Out Page and the Ad Choices Opt-Out Page.

These websites provide tools that identify member companies that have cookies on your browser and provides mechanisms to opt-out of those cookies. You will still receive other types of advertising from participating companies; however, it will not be based on your interests. Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.

How we use your personal information

We use the personal information that we collect to provide you with an enjoyable and increasingly personalized shopping experience. We may use the information to: 

  • process and fulfill your order and complete your transaction, when you make a purchase;
  • provide you with important product information;
  • deliver merchandise that you purchase online;
  • register you online for email advertisements and other information;
  • facilitate payment for your purchases;
  • confirm your orders and delivery information;
  • respond to your customer service inquiries or requests;
  • determine your preferences and interests to improve the quality of our services;
  • provide you with information about special offers, events and contests;
  • provide you with advance notice of new arrivals, promotions and store openings;
  • process any product returns;
  • help us identify and address any problems with our Site or services;
  • protect the security and integrity of our Site and our business;
  • fulfill the purpose for which you provided it;
  • enable us to address our risk management and related purposes; and
  • fulfill other purposes for which we have obtained your consent.

    We will also use the information we collect from you to improve the quality of our services on-line and to enhance the quality of the experience that you have when visiting us on-line.

    Newsletter and Promotional Material

    If you decide to subscribe to our newsletter or for SMS communications, we will use your personal information to send you certain correspondence, whether electronically or via direct mail, including but not limited to surveys, promotional information and offers, upcoming in-store or online sales, product information and contests.

    We also may use your date of birth and postal code for promotional purposes. For example, we may send you special offers on or around your birthday or information about a new store opening in your area. In addition, we may use your IP address to determine your geographical location, in order to customize the promotional material we may send to you from time to time.


    When you provide us with personal information in connection with a contest, we will use that information in connection with the administration of contests and other purposes disclosed in the contest entry rules. We may disclose your personal information to third party contest administrators or other sponsors of those contests, as well as applicable regulators, if required. Each contest has its own separate terms and conditions relating to the collection, use, storage and disclosure of your personal information, so please read those terms and conditions carefully when entering any contest that we may run.

    How Neutral-T protects and stores your personal information

    Your personal information will be kept confidential. It is stored and processed on computers located in Canada maintained by our third-party service providers. Your personal information will be subject to the laws of those jurisdictions, including laws that allow for law enforcement access. These laws may be different from the laws of the jurisdiction in which you reside. We use administrative, procedural and technical safeguards to protect your information against loss or theft as well as against unauthorized access or disclosure in order to protect your privacy. These protections include firewalls and encryption.

    We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure online commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including your credit card number, name and address.

    While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Internet, third party digital networks, websites, mobile devices, the Site or any social media platform.

    We cannot be responsible for Internet fraud or theft. Please keep this in mind when providing information through the Site.

    EU USERS ONLY: Access to Your Information and Exercising Data Subject Rights

    For purposes of EU users, you have the right to request access your Personal Information. Upon request, and within 30 calendar days, we will provide you with information about whether we hold, or process on behalf of a third party, any of your information; the categories of information concerned; the recipients or categories of recipients to whom information has been or will be disclosed (in particular recipients in third countries or international organizations); and  where possible, the envisaged period for which the information will be stored, or, if not possible, the criteria used to determine that period. In addition, we will take reasonable steps to permit customers/users to correct, amend, or delete their personal information. To request this access, please contact as using the information set out below. 

    We may retain your information for as long as needed to provide you with our services, to comply with our contractual or other legal obligations, pursuant to applicable data retention and destruction laws, to resolve disputes, and/or to enforce our agreements. 

    If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in the Information relevant “What personal information do we collect” provision above, will be deleted. If any point you wish for us to delete information about you, you can simply contact us.

    You also have the right to request rectification or erasure of your information or restrictions on processing of information concerning you or you may object to such processing.         

    You have the right to obtain without undue delay the rectification of inaccurate information. Taking into account the purposes of the processing, you have the right to have incomplete personal information completed, including by means of providing supplementary information by way of statement or otherwise.

    To exercise any of your data subject rights, including, but not necessarily limited to your right of access, rectification, transfer, portability, restrict processing, erasure or right to object to processing, contact us using the information set-out below. 

    How long do we retain your Personal Information?

    We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

    When you make a purchase online through our Site, we will not retain your credit card information after the purchase has been authorized by the appropriate financial institution. We retain the authorization number provided at the time of authorization in order to deal with credit which might be requested in the event that the purchased item is returned. 

    If you visit a store that is monitored by video security, we may temporarily capture your image for security purposes. Security recordings are only reviewed in the event of an incident and are overwritten after a reasonable period of time. 

    Data Security

    We have implemented reasonably and appropriate security measures designed to secure your information and protect it from accidental loss, misuse, unauthorized access, use, alteration and disclosure.

    All data collected by us through the Site will be stored exclusively in secure hosting facilities in Canada, though some of our vendors who process data may also store data as they see fit. We have data processing agreements in place with our processors to ensure compliance with the Directive and the GDPR. All hosting is performed in accordance with the highest security regulations. All transfers of data from the EEA to Canada is done in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”). 

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

    Please be aware that you are sending information (including personal information) to Canada where our servers are located. That information may then be transferred within Canada and/or to other countries outside your country of residence, depending on the type of information and how it is stored. These countries may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Information will at all times continue to be governed by this Privacy Policy.

    Children and this Site

    We will not knowingly collect or retain any personal information of visitors to our Site who are under the age of 13, unless we obtain parental or legal guardian consent. We do not use an application or other mechanism to determine the age of users of the Site. If you are under 13, do not use or provide any information on this Site or on or through any of its features. All information provided to us will be treated as if it was provided by an adult. If we learn we have collected or received personal information from an individual under the age of 13 without verification of parental consent, we will use commercially reasonable efforts to delete that information associated with a minor as soon as practicable. If you believe we might have any information from or about a child under 13, please contact us at the contact information below. 

    Exercising your options about receiving promotional communications

    We want to communicate with you only if you want to hear from us. If you do not want to receive communication or promotional information you can E-mail us at:

    Changes to Our Privacy Policy

    It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site’s home page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the primary e-mail address specified in your account and through a notice on the Site home page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

    This Social Media and User-Generated Content Policy (the “Policy”) applies to and governs your conduct associated with various free Social Media Channels hosted by Neutral-T Apparel, a division of YM Inc. (Sales) (“Neutral-T Apparel”, “we” or “us”) and any future affiliated companies and brands) (collectively, “Affiliates”). By contributing User-Generated Content to or participating in the Social Media Channels, you agree to abide by the terms and conditions of this Policy.

    We may change or add to this Policy, so we encourage you to review it periodically and to check for updates when you participate in our Social Media Channels.

    What are Social Media Channels?

    Social Media Channels” include all websites, online and mobile technologies, services and tools which allow users to interact with each other by sharing information, opinions and interests, including but not limited to blogs, micro-blogs, social bookmarking services, user rating services, podcasts, wikis, message boards, social networking websites such as Facebook and Twitter (including the NEUTRAL-T  Facebook Page), Youtube, Flickr, Tumblr, Pinterest, Instagram, Vimeo, product review applications referenced on, connected to or associated with our website (, and any and all other online or mobile collaboration, sharing or publishing platforms, whether accessed through the web, a mobile device, text messaging, e-mail or any other existing or emerging communications platform, and including any and all digital medium communications in social environments.

    This Policy applies to Social Media Channels that are hosted by NEUTRAL-T , such as the NEUTRAL-T  fashion blog, or externally hosted by third party providers, such as Facebook.

    What is User-Generated Content?

    User-Generated Content” means any and all content generated by you through your participation in or contribution to Social Media Channels, including blog posts or comments, status updates, “likes”, text messages, email posts, Twitter blasts/“tweets”, images, audio recordings, video recordings or any other information made available by you through a Social Media Channel.

    This Policy applies to all User-Generated Content, regardless of whether the content is made available through externally or internally hosted Social Media Channels.

    Rules of Conduct

    NEUTRAL-T views Social Medial Channels positively, and encourages you to use Social Media Channels to review our products and services, discuss fashion and clothing ideas, trends and reviews and discuss issues, trends and topics related to the fashion industry, among other things. Social Media Channels are a key way in which people, and specifically members of the NEUTRAL-T  community, interact and share ideas with others. We love to see photos and video that you have created, showing you in your favourite NEUTRAL-T fashions.

    NEUTRAL-T respects your freedom, self expression and ownership of and responsibility for your User-Generated Content. When you participate in the Social Media Channels and/or post User-Generated Content, please be polite, kind and respectful to others. Please also be careful of what you post, and moderate your content. You are responsible for your User-Generated Content, and you may be sued by others if you post content that: (i) is known by you to be false, misleading or inaccurate; (ii) leads others to believe you are someone else or representing an organization that you do not represent; (iii) infringes any third party intellectual property or proprietary rights, or rights of publicity or privacy; (iv) violates any law, statute, ordinance or regulation; (v) is, or may be considered to be, vulgar, indecent, obscene, untrue, defamatory, libelous, hateful, biased or offensive, racist, threatening or harassing; (vi) includes personal information (without the individual’s permission) or plagiarized material; or (vii) contains malware, viruses or worms or other malicious code, or causes pop-ups.

    We strongly encourage you NOT to disclose any of your personal information through the Social Media Channels.

    When participating in the Social Media Channels and/or posting User-Generated Content, please keep in mind the following:

      • Personal Attacks: Personal attacks will not be tolerated. Do not disrespect, bully, insult or attack others. When challenging an opinion or view, please do so respectfully. Do not threaten, target or abuse others through your User-Generated Content.
      • Discrimination: Discrimination or prejudice of any kind, whether based upon race, disability, colour, religion, creed, sex, sexual orientation, national origin, age, or veteran status is prohibited.
      • Libellous Statements: Libel is a statement or comment about a person or organization that cannot be proven to be true and may be considered damaging to their reputation, integrity and/or interests. Libellous statements are prohibited.
      • Violence: Any User-Generated Content inciting or directly referring to violence, past violence or the threat of violence, including content that encourages others to be violent against other people or groups, is prohibited.
      • Hatred: Constructive debate is allowed and encouraged, but comments or content intended to bully or incite hatred towards anyone, including any content promoting hatred or violence towards individuals or groups in a discriminatory manner as set forth above, is prohibited.
      • Pornographic Material/Adult Content: Material that is pornographic in the sole discretion of Neutral-T and/or references to it is prohibited. We do not allow content that in any way suggest, promotes, refers to or encourages sexual attraction towards or exploitation of children. In addition, please do not post images or videos containing nudity or sexual activity.
      • Spam: Please do not post spam, such as garbled or nonsense sentences or duplication of words and numbers. In addition, please not use our Social Media Channels to drive traffic to your site or to move it up in search listings, post User-Generated Content through the Social Media Channels simply to promote your site or product, or use existing User-Generated Content from other sources for the primary purpose of generating revenue or other personal gain. You cannot use our Social Media Channels in connection with pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise). You cannot use our Social Media Channels to conduct a survey or a contest. Posting under multiple nicknames is not allowed.
      • References to Upsetting/Distressing Subjects: Please do not use the Social Media Channels to refer to subjects (such as drug use, sexual acts, war, religion or political beliefs) in a manner that others may find to be upsetting or distressing, including content that is crude, vulgar, shocking or graphic
      • Criminal or Immoral Activity: Any mention of or reference to criminal or immoral activity, including drugs, prostitution, fraud, stalking, extortion, and terrorism, among others, is prohibited.

    Though NEUTRAL-T  may make exceptions at its sole discretion based on documentary, artistic, educational, scientific or other grounds, NEUTRAL-T reserves the right to immediately remove any User-Generated Content that offends any of the above prohibitions or any applicable law at its sole discretion and take any other action it deems appropriate in respect of such offending User-Generated Content, as more specifically set forth below. NEUTRAL-T  makes no representation or warranty with respect to its efforts to monitoring of User-Generated Content and assumes no liability in respect of such content, as more specifically set out in our Disclaimer below. NEUTRAL-T does not guarantee the accuracy, non-offensiveness, reliability or completeness of such User-Generated Content.

    Social Plug-Ins

    NEUTRAL-T has installed social media plug-in protocols, such as Facebook’s “Like” button, which allow you to share your likes and interests in Neutral-T Apparel products, services, and promotions with your friends and contacts. When you click on a social media plug-in protocol link, such as the Like button, a link to the Site may appear in the “Likes and Interests” section of your Facebook or other social media website profile. Your friends and contacts will be able to see the link and be led back to the Site if they share your likes and interests or if they are interested in learning more about our products, services, and promotions. We may also contact you, and those of your friends and contacts who chose to become members of NEUTRAL-T  social media website webpages, with news about NEUTRAL-T  so you and your friends and contacts can learn about NEUTRAL-T's products, services and promotions. You understand that information about your likes and interests may be shared with your friends and contacts and the broader social-media website community.


    NEUTRAL-T may offer blogs from time to time, in accordance with the terms and conditions of this Policy.

    If you encounter one of our blogs that you believe violates this Policy, please report it to us by contacting us at at

    We will then review the blog for violations of the Policy. If the blog does not violate this Policy, we will not take any action. If we are of the view that a blog does violate this Policy, we may take any action in our sole discretion, including but not limited to one or more of the following actions, based on the severity of the violation:

        o Delete the blog
          o Disable the author’s access to his/her blog account
                o Report the user to law enforcement

        Your Representations and Warranties

        By submitting User-Generated Content to the Social Media Channels, you represent and warrant that:

        you are the sole author and owner of the intellectual property rights in such content and such content does not contain any third-party trademarked or copyrighted material, or material that is subject to other third-party proprietary rights, unless you have permission from the rightful owner of such material or you are otherwise legally entitled to post the material and to grant NEUTRAL-T all relevant licenses and permissions to use the material as contemplated herein;

        • all “moral rights” that you may have in such content have been voluntarily waived by you in favour of NEUTRAL-T  and its Affiliates;
        • all such content is accurate;
        • you are not misrepresenting your identity in any way;
        • you are at least 13 years old;
        • public use of the User-Generated Content does not violate the terms and conditions of this Policy; and
        • none of your User-Generated Content, whether to your knowledge or otherwise, contains any error or defect in material or information which may, among other things, be a libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.

        Consent To Use Your Images for Advertising & Social Media Branding

        Neutral-T encourages you to tag us and share your social media images wearing our apparel. We will ask you for permission to repost these to our social media pages and also offer exclusive discounts! We will not repost or be tagged or associated with any images that do not follow the guidelines listed in our policies. 

        Intellectual Property

        Except where prohibited by law, your making available the User-Generated Content or otherwise contributing to or participating in the Social Media Channels, including the voluntary posting by you of photographs, videos, comments, or other material on any of the Social Media Channels constitutes your consent and grant to NEUTRAL-T and its Affiliates of a non-exclusive, royalty-free, worldwide, unrestricted, irrevocable and unlimited right and permission, but not the obligation, to utilize distribute, publish, exhibit, digitize, broadcast, display, reproduce, prepare derivative works of, and otherwise exploit the User-Generated Content in any and all manner and media throughout the world and in perpetuity for promotional purposes and other uses deemed by NEUTRAL-T in its sole discretion to be reasonable and prudent uses for the purpose of furthering its valid business objectives. You understand that any such media may be edited in the sole discretion of NEUTRAL-T .

        The information and content displayed and contained within the Social Media Channels (other than the User-Generated Content) is protected by patent, copyright, trademark, trade secrets or other proprietary rights owned by NEUTRAL-T, its Affiliates or third parties who provide such Social Media Channels. By participating in and contributing to the Social Media Channels, you agree that you shall not adapt, distribute, store in a retrieval system, modify, convert, publish, transmit, display, copy, reproduce, participate in the transfer or sale, create derivative works, or in any way exploit any of the content contained within the Social Media Channels, whether owned by NEUTRAL-T  or a third party.

        Indemnity, Liability and Disclaimer

        You agree to indemnify and hold NEUTRAL-T  (including its officers, directors, agents, Affiliates, employees, representatives and third party service providers) harmless from any and all claims, demands, losses, liabilities and damages (actual and consequential) of any kind or nature, known and unknown, including reasonable legal fees (collectively, “Claims”), arising out of or in connection with a breach of your representations and warranties set forth herein, or your violation of any law or the rights of any third party arising from your participation in or contribution of User-Generated Content to any Social Media Channels.



        If for any reason the Social Media Channels hosted by us are not operating as intended, as a result of infection by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Social Media Channels, we reserve the right, at our sole discretion, to cancel, terminate, modify or suspend any such Social Media Channels or any user’s access to same. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User-Generated Content.

        Any attempt by any person to deliberately undermine the legitimate operation of our Social Media Channels may be a violation of criminal and civil law, and, should such an attempt be made, we reserve the right to seek damages from any such person in respect of any such civil law violations to the fullest extent permitted by law. Our failure to enforce any term of this Policy shall not constitute a waiver of this provision.

        Termination of Relationship

        NEUTRAL-T reserves the right to terminate its online relationship with you, should you fail to comply with this Policy or if you are interfering or tampering with the Social Media Channels. We may also suspend your online account with us (if applicable) or restrict your use of or access to our internally hosted Social Media Channels, or request the same from externally hosted Social Media Channels, all without prior notice to you.

        Externally Hosted Social Media Channels

        Social Media Channels that are externally hosted or operated by third parties may have separate terms of use and policies governing your User-Generated Content. We have no control over these Social Media Channels, the use of your User-Generated Content or your personal information, and are not responsible for the conduct or omissions of these Social Media Channels hosted or operated by third parties. Please make sure you review any such terms and policies when you supply content to or participate in such Social Media Channels. In addition, our internally hosted Social Media Channels may include content (including through social media platforms or applications) that is streamed by our Social Media Channels but hosted or made available by third parties, such as Youtube. NEUTRAL-T is not responsible for ANY DAMAGES ARISING FROM AND EXPRESSLY DISCLAIMS ANY LIABILITY ASSOCIATED WITH YOUR PARTICIPATION IN SUCH EXTERNALLY HOSTED SOCIAL MEDIA CHANNELS OR YOUR MAKING AVAILABLE USER-GENERATED CONTENT THROUGH SUCH SOCIAL MEDIA CHANNELS.


        *NOTE: Due to COVID-19 there will be a delay in shipping your order. We apologize for this delay and we are doing our best to ensure it arrives to you in a timely manner (7-14 days).

        Please allow 24-48 hours upon receipt of your order confirmation for your order to be processed. Once processed, your order will be forwarded to our carrier for shipment. 

        Depending on your selected shipping address, your order will be shipped from Canada, US, or UK using USPS, DHL, or UPS.

        In order to provide you with the best service, we currently offer FREE SHIPPING to orders delivered to Canada, US, UK, NZ and, AUS only. We will include free shipping for international orders in the near future. 

        For International Orders: we offer FREE SHIPPING on orders over $50. The cost of shipping your package will be determined by the pre-tax, post-discount value of your order. All shipping details are in business days.

        **Note: Neutral-T is not responsible for any extra charges associated with shipping of any orders.


        *Due to COVID-19, we have had to make some changes to our Returns & Exchanges Policy.

        Need to make a return? We got you in an environmental friendly way!

        Refunds are valid (upon conditions below) up to 30 days from the original order date. Items must be returned unwashed, unworn, undamaged (except for defected product) and with tags attached, accompanied by the invoice. 

        **Note: Neutral-T encourages affordable, environmentally friendly and conscious shopping. Our mission to avoid mass production, keeping retail prices low, and offering free shipping involves producing orders upon request. Due to this, we can only offer refunds for damaged, defected products, or if it is an issue on our end (e.g. you received the wrong product or size). We currently do NOT offer exchanges due to change of mind or size preference. You can avoid ordering the wrong size by referring to our size charts which offer a true representation of our products. We apologize for any inconvenience.

        We thank you for your understanding, and will change this policy to better suit your needs in the near future.

        HOW DO I RETURN?

        1. Email with the subject title "Refund" and include your:

        -order number and name

        -explain the issue requiring a refund along with a picture of damaged or defected item

        2. Securely pack your merchandise, return form (if required) and invoice in a box, envelope or bag of your choice. Use original packaging if possible.

        3. Once your refund has been confirmed via email, get the package ready, choose a mail carrier, pay for postage, and send to the address noted in our email to you. 

        4. We recommend that all returns be sent with a traceable and reliable carrier. Keep the return tracking number from the package you are returning, to ensure that the package has been delivered back to our warehouse. Return shipping is not refundable.

        Once the return has been received and processed by our warehouse, you will receive an email titled "Notice of Refund" which is a copy of the refund for your records.

        As a token of apology and appreciation, you will also be offered an exclusive discount code for your next purchase.

        The refund will be processed back onto the original method of payment used for purchase, and can take up to 5-7 business days after your return has been received.
        •  Original shipping costs incurred are currently non-refundable.


        •  All gift cards and intimates (underwear and bras) and swimwear are final sale and cannot be returned or exchanged.
        •  All "Final Sale" items listed at 70-80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged.
        •  All Items found in the Sale section are Final Sale. 
        •  All items purchased under promotions Buy 2 Get 1 Free, Buy 1 Get 1 for 50% off, or Buy 1 Get 1 Free, unfortunately are not eligible for a refund or exchange.


        If you receive a damaged or defective item in your order, and would like a replacement (for refund, see above), please reach out to our Customer Support team at: and include a photo of the item, and we will replace the item for you.


        All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.


        Still need help? Our Customer Support Team is here to assist you with anything you need! Reach out to us by email at